Customer service
Replacement engine FAQ
Practical answers for people buying a used or remanufactured engine online. If your question is about a specific listing, send the VIN and SKU.
Fitment
How do I know which engine fits my vehicle?
Start with year, make, model, and the OEM engine code. Then send the VIN. A year range on a listing is a first filter, not a guarantee. Oil pan, engine harness, mounts, emissions hardware, and calibration still have to match the vehicle being repaired. Have the installing shop compare listing photographs to the engine coming out.
Why do you ask for the VIN?
The vehicle identification number is the most reliable public key to the original powertrain. It helps identify engine family, calibration, and sometimes drivetrain. It does not replace a physical check if the vehicle has already had an engine swap. If the motor in the bay is not original, say so in the enquiry.
What is an engine code?
An engine code is the manufacturer’s family or RPO designation—Coyote Gen 3, L5P, K24A, and similar. Marketing names like “the 5.0” or “the 6.6” are not specific enough. Look for a stamp on the block, an under-hood emissions label, or a service printout. If you cannot find a code, a clear photograph of the intake, valve cover, and emissions label often helps.
What information should I provide before ordering?
VIN, year, make, model, engine displacement, engine code if available, gasoline or diesel, whether you need a complete engine or a long block, and the shipping ZIP. Include a listing SKU if you already have one in mind. Use Request a Quote for the same list when you cannot find a listing.
Condition & assemblies
What is the difference between used and remanufactured engines?
A used engine is a take-out assembly from a donor vehicle. Mileage is shown when the donor record exists. A remanufactured engine has been disassembled and rebuilt to a stated specification; donor mileage usually does not apply. Neither class has a universal lifespan. Read used vs remanufactured engines before you choose on price alone.
What does “complete engine” mean?
A complete engine is listed with the dress shown in the photographs, typically intake and front accessories. Turbochargers, fuel systems, exhaust manifolds, harnesses, and electronics are included only when they are photographed and named. Compare the photos to the engine you are removing.
What is a long block?
A long block is the cylinder block, rotating assembly, and cylinder head. Intake, turbocharger, fuel system, and accessories usually stay with the vehicle or come from a separate order unless the listing says otherwise. Diesel remanufactured engines are often sold this way.
Are accessories included?
Only the components shown and named on the listing. Brackets, coils, engine harness, flywheel or flexplate, and pulleys are easy to assume and expensive to discover missing. If a part is not in the photographs, plan to transfer it from the old engine or order it separately.
How is mileage displayed?
Used engines show donor mileage when we have a recorded figure. That number is not a remaining-life forecast and it is not a dynamometer result. Remanufactured listings typically do not show donor mileage because wear surfaces were addressed in the rebuild. If mileage is missing, we do not invent a number.
Are photographs of the actual engine?
Listing photographs are of the engine being sold unless the page states they are representative. Look at the oil pan, intake, exhaust side, and front dress. If something appears in a photo, confirm that it ships. If it does not appear, assume it stays behind.
Shipping, warranty & returns
Do you ship engines nationwide?
Yes. The catalog is built for customers throughout the United States. For one engine or one powertrain package to contiguous states and DC, checkout shows a freight estimate from the shipping ZIP before the order is submitted. For automatically quoted supported orders, the displayed freight charge includes normal residential delivery and liftgate service where required. Handling is generally 2–5 business days, Monday–Friday, with a 12:00 PM Central Time cutoff. Estimated transit is generally 2–7 business days after dispatch and is not guaranteed. Multiple engines currently need a combined freight quote. Alaska, Hawaii, territories, and military addresses also need a custom quote. See engine shipping for residential, shop, and liftgate details.
Can engines be shipped to a repair shop?
Yes. A commercial or shop address is often easier to receive than a residential driveway because of dock or forklift access. Put the shop name, hours, and a working phone number on the order. Tell us if a liftgate is still required so we can arrange delivery. That answer does not currently add a separate freight charge on automatically quoted supported orders.
What should I inspect when my engine arrives?
Inspect the crate, bands, and pallet before you sign the carrier receipt where reasonably possible. Photograph the packaging and the engine as it sits. Note visible damage on the delivery receipt and contact us promptly—preferably within 48 hours for visible freight damage. That is a practical notification request, not an automatic loss of all legal rights. Concealed damage should be reported once discovered.
How should engines be stored before installation?
Keep the engine upright, covered, and dry. Do not store it on its side or in standing water. Leave it on the pallet if you can. If the engine will sit for more than a short interval, ask the installing shop about fogging, oil, and covering open ports.
How do warranty terms work?
Used engines carry a 90-day limited parts warranty. Remanufactured engines carry a 180-day limited parts warranty, unless the listing expressly states a different verified warranty. Coverage starts on the date of delivery, not the order date. Labour, installation, towing, diagnostics, and similar expenses are not reimbursed unless agreed in writing for that order. A listing-specific warranty, if stated, controls for that engine. Read warranty information before you purchase.
What happens if I order the wrong engine?
Eligible uninstalled merchandise may be returned if you request a Return Authorization within 14 calendar days of delivery. Buyer-remorse return freight is the customer’s responsibility. A restocking fee of 15% of the merchandise price applies to buyer-remorse returns, and original outbound freight is not refunded on those returns. Installed or operated engines are not ordinary change-of-mind returns; a genuine covered defect is a warranty claim instead. Contact sales before you ship anything back. See engine returns.
Related reading: Used vs remanufactured, shipping, warranty, returns.